FAQ
-Where are you based?
We’re proudly based in Lebanon, and we ship all across the country.
-How long does shipping take?
Orders usually arrive within 2 to 5 business days depending on your location. We’ll send you tracking info as soon as your order is on the way.
-Do you offer delivery outside Lebanon?
Not at the moment. We’re currently focused on local delivery, but international shipping is coming soon!
-What payment methods do you accept?
We accept:
- Cash on delivery (COD)
- Bank transfer
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Mobile payments (e.g., OMT/Western Union)
Online payment (credit/debit cards) will be available soon.
-What’s your return policy?
If your item is defective or not as described, you can return it within 3 days of receiving it. Contact us, and we’ll take care of it — no hassle.
-Are your products tested or guaranteed?
Yes! We test or inspect each item before shipping. We only sell products we trust and would use ourselves.
-Do you install the products?
We don’t currently offer installation, but most of our accessories are DIY-friendly. We’ll be adding video guides and tutorials soon!
How can I contact you?
You can reach us via:
- Instagram DM @vilenci
-
Our Contact Us page
We typically reply within a few hours!