Privacy policy


Vilenci Privacy Policy

Effective Date: [1-8-2025]

 

Company: Vilenci (Registered in Lebanon)

Website: https://vilenci.store

Contact Email: support@vilenci.store

1. Introduction

 

 

 

Vilenci respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://vilenci.store (the “Site”).

 

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you interact with our Site, we may collect:

  1. Personal Information You Provide
    • Name, email, phone number
    • Shipping and billing address
    • Payment details (processed securely via our payment providers; we do not store card numbers)
  2. Automatic Information
    • IP address, device type, browser type
    • Pages visited and time spent on the Site
    • Cookies and tracking pixels for analytics and marketing
    • Third‑Party Data : If you log in or purchase through third parties (e.g., Stripe, 2Checkout, Payoneer), they may share limited information to process your order.

3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you about orders, shipping, and support
  • Improve our website and product offerings
  • Provide personalized marketing with your consent
  • Comply with legal and regulatory requirements

4. Sharing Your Information

We only share your data with:

  • Payment processors (e.g., Stripe, 2Checkout)
  • Shipping and logistics partners (e.g., DHL, LibanPost, Aramex)
  • IT and analytics services (e.g., Google Analytics, Shopify Apps)

We do not sell your personal data to third parties.

5. Cookies & Tracking

Our Site uses cookies to:

  • Keep your shopping cart active
  • Analyze traffic and visitor behavior
  • Deliver relevant ads on social media and Google

You can manage cookies in your browser settings or opt out of tracking cookies at any time.

6. Data Retention

 

  • Order data is retained for 7 years for accounting purposes.
  • Marketing data is retained until you unsubscribe or request deletion.
  • When data is no longer needed, we securely delete it.

7. Your Rights

Depending on your location (EU/UK/California), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Request data portability (receive a copy of your data)

To exercise your rights, email support@vilenci.store.

8. Security

We use SSL encryption and secure servers to protect your data. While no online system is 100% secure, we regularly monitor and update our security measures.

9. International Data Transfers

As a Lebanon‑based company serving customers worldwide, your data may be transferred and processed outside your home country. We ensure adequate protection under international privacy standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or privacy concerns, contact us at:

📧 support@vilenci.store

🏢 Vilenci, Beirut, Lebanon